| 000 | 00618nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | KE-NaKCAU | ||
| 005 | 20131119153249.0 | ||
| 008 | 120911t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0002558211 | ||
| 040 | _cKE-NaKCAU | ||
| 050 |
_aHF 5415.5 _b.W5 1996 |
||
| 100 |
_aWiersema, Fred. _94823 |
||
| 245 |
_aCustomer Intimacy / _cFred Wiersema |
||
| 260 |
_aLondon : _bHarperCollinsBusiness, _cc1996 |
||
| 300 |
_a221 p. : _c23 cm. |
||
| 500 | _aIncludes index | ||
| 650 |
_aCustomer Needs _94824 |
||
| 650 |
_aCustomer Satisfaction _94825 |
||
| 650 |
_aProduct Innovation and Integration _94826 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c3909 _d3909 |
||