| 000 | 00986cam a22002774a 4500 | ||
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| 001 | 12927207 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20160616160443.0 | ||
| 008 | 020912s2003 nyua 001 0 eng | ||
| 010 | _a 2002014953 | ||
| 020 | _a0814471714 | ||
| 040 |
_aDLC _cKE-NaKCAU _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.D558 2003 |
| 100 | 1 |
_aDiJulius, John R. _94860 |
|
| 245 | 1 | 0 |
_aSecret service : _bhidden systems that deliver unforgettable customer service / _cJohn R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. |
| 260 |
_aNew York : _bAMACOM, _cc2003. |
||
| 300 |
_axix, 172 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services. _9514 |
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| 650 | 0 |
_aConsumer satisfaction. _94861 |
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| 650 | 0 |
_aCustomer loyalty. _94862 |
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