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| 001 | 14616424 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20160616160702.0 | ||
| 008 | 061030s2007 nyua 001 0 eng | ||
| 010 | _a 2006036390 | ||
| 015 |
_aGBA711636 _2bnb |
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| 016 | 7 |
_a013672016 _2Uk |
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| 020 | _a0071484213 | ||
| 020 | _a9780071484213 | ||
| 035 | _a(OCoLC)ocm74987943 | ||
| 035 | _a(OCoLC)74987943 | ||
| 040 |
_aDLC _cKE-NaKCAU _dYDX _dBAKER _dBTCTA _dUKM _dYDXCP _dDLC |
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| 050 | 0 | 0 |
_aHF5415.5 _b.G548 2007 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aGlanz, Barbara A. _94863 |
|
| 245 | 1 | 0 |
_aCare packages for your customers : _ban idea a week to enhance customer service / _cBarbara A. Glanz. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2007. |
||
| 300 |
_axxi, 201 p. : _bill. ; _c21 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer loyalty. _94862 |
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| 650 | 0 |
_aCustomer services. _9514 |
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| 650 | 0 |
_aCustomer relations. _91719 |
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| 942 |
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