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| 001 | 3450347 | ||
| 003 | KE-NaKCAU | ||
| 005 | 20121113095131.0 | ||
| 008 | 920717s1993 enka b 001 0 eng | ||
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_aDLC _cKE-NaKCAU _dDLC |
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_aHF5415.13 _b.C5117 1993 |
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_a658.8/12 _220 |
| 100 | 1 |
_aChaston, Ian. _99848 |
|
| 245 | 1 | 0 |
_aCustomer-focused marketing : _bactions for delivering greater internal and external customer satisfaction / _cIan Chaston. |
| 260 |
_aLondon : _bMcGraw-Hill, _cc1993. |
||
| 300 |
_axi, 222 p. : _bill. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aMarketing _xManagement. _99849 |
|
| 650 | 0 |
_aConsumer satisfaction. _94861 |
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| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
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