| 000 | 00665nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | KE-NaKCAU | ||
| 005 | 20121125164857.0 | ||
| 008 | 121125t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8174464123 | ||
| 040 | _cKE-NaKCAU | ||
| 050 |
_aHF5415.5 _b.A34 2005 |
||
| 100 |
_aRajendra Nargundkar _910562 |
||
| 245 |
_aManaging customer relationships in service industries / _cEdited by Nargunkar Rajenda & Panda Tapan K. |
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| 260 |
_aNew Delhi : _bExcel books, _c2005. |
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| 300 |
_ax, 266 p. : _bill. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references | ||
| 650 |
_aCustomer management _910563 |
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| 700 |
_aPanda Tapan K. Editor _910564 |
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| 942 |
_2lcc _cBK |
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| 999 |
_c6720 _d6720 |
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