Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - Boston : McGraw-Hill, c2001. - xxvi, 646 p. : ill. ; 24 cm.
Includes bibliographical references and indexes.
007231267X
97008293
Service industries--Management.
HD9980.5 / .F549 2001
658
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - Boston : McGraw-Hill, c2001. - xxvi, 646 p. : ill. ; 24 cm.
Includes bibliographical references and indexes.
007231267X
97008293
Service industries--Management.
HD9980.5 / .F549 2001
658