Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

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Material type: Text

TextPublication details: Boston : McGraw-Hill, c2001.Edition: 3rd edDescription: xxvi, 646 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HD9980.5 .F549 2001 (Browse shelf(Opens below))	11389/07	Available		Z00003271
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HD9980.5 .F549 2001 (Browse shelf(Opens below))	15252/08	Available		Z00010181

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