Knock your socks off service recovery / (Record no. 3867)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01031cam a22002894a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 11914473 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KE-NaKCAU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140321145758.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 000216s2000 nyua b 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 00025065 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 081447084X |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | KE-NaKCAU |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .Z4595 2000 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron. |
| 9 (RLIN) | 4711 |
| 245 10 - TITLE STATEMENT | |
| Title | Knock your socks off service recovery / |
| Statement of responsibility, etc | Ron Zemke, Chip R. Bell. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | AMACOM, |
| Date of publication, distribution, etc | c2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 214 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 211). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 514 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 9 (RLIN) | 1719 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bell, Chip R. |
| 9 (RLIN) | 4712 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ocip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Serial Enumeration / chronology | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Cost, replacement price | Price effective from | Koha item type | Shelving location |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | KCA Kisumu Campus | KCA Kisumu Campus | 10/09/2012 | Nairobi | 2000.00 | 17371/10 | 17371/10 | 1 | HF5415.5 .Z4595 2000 | Z00035100 | 16/11/2015 | 10/11/2015 | 2000.00 | 10/09/2012 | Main Short | |||||
| Library of Congress Classification | Non-fiction | KCA Kisumu Campus | KCA Kisumu Campus | 11/09/2012 | India | 2000.00 | 3188/10 | 3188/10 | HF5415.5 .Z4595 2000 | Z00039777 | 11/09/2012 | 2000.00 | 11/09/2012 | Main Short | |||||||
| Library of Congress Classification | Non-fiction | Martin Oduor-Otieno Library | Martin Oduor-Otieno Library | 18/03/2014 | India | 2000.00 | 18990/10 | 18990/10 | HF5415.5 .Z4595 2000 | Z00036572 | 18/03/2014 | 2000.00 | 18/03/2014 | Main Long | This item is located on the library first floor | ||||||
| Library of Congress Classification | Non-fiction | Martin Oduor-Otieno Library | Martin Oduor-Otieno Library | 18/03/2014 | India | 2000.00 | 21233/10 | 21233/10 | 1 | HF5415.5 .Z4595 2000 | Z00040348 | 14/06/2019 | 06/06/2019 | 2000.00 | 18/03/2014 | Main Long | This item is located on the library first floor | ||||
| Library of Congress Classification | Non-fiction | Martin Oduor-Otieno Library | Martin Oduor-Otieno Library | 18/03/2014 | India | 2000.00 | 18991/10 | 18991/10 | HF5415.5 .Z4595 2000 | Z00036571 | 18/03/2014 | 2000.00 | 18/03/2014 | Main Long | This item is located on the library first floor |