Knock your socks off service recovery / Ron Zemke, Chip R. Bell.

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Material type: Text

TextPublication details: New York : AMACOM, c2000.Description: vii, 214 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Barcode
Main Short	KCA Kisumu Campus	Non-fiction	HF5415.5 .Z4595 2000 (Browse shelf(Opens below))	17371/10	Available	Z00035100
Main Short	KCA Kisumu Campus	Non-fiction	HF5415.5 .Z4595 2000 (Browse shelf(Opens below))	3188/10	Available	Z00039777
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HF5415.5 .Z4595 2000 (Browse shelf(Opens below))	18990/10	Available	Z00036572
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HF5415.5 .Z4595 2000 (Browse shelf(Opens below))	18991/10	Available	Z00036571
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HF5415.5 .Z4595 2000 (Browse shelf(Opens below))	21233/10	Available	Z00040348

Includes bibliographical references (p. 211).

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