Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.
Material type:
TextPublication details: Boston : Harvard Business School Press, c2001.Description: xiii, 213 p. : ill. ; 24 cmISBN: - 1578512050
- 658.8/12 21
- HF5415.525 .R45 2001
Reviews from LibraryThing.com:
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | |
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HF5415.525 .R45 2001 (Browse shelf(Opens below)) | 19772/10 | Available | Z00037671 | ||
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Main Long
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HF5415.525 .R45 2001 (Browse shelf(Opens below)) | 20648/10 | Available | Z00040097 | ||
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Main Long
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HF5415.525 .R45 2001 (Browse shelf(Opens below)) | 20665/10 | Available | Z00039833 | ||
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Main Long
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HF5415.525 .R45 2001 (Browse shelf(Opens below)) | 20835/10 | Available | Z00039150 | ||
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Main Long
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HF5415.525 .R45 2001 (Browse shelf(Opens below)) | 21669/10 | Available | Z00041091 |
Browsing Martin Oduor-Otieno Library shelves, Shelving location: This item is located on the library first floor, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HF5415.525 .F73 1999 What customers like about you : | HF5415.525 .R45 2001 Loyalty rules! : | HF5415.525 .R45 2001 Loyalty rules! : | HF5415.525 .R45 2001 Loyalty rules! : | HF5415.525 .Z46 2001 E-service : | HF5415.525 .Z46 2001 E-service : | HF5415.55 .E34 2011 Relationship marketing : |
Includes bibliographical references and index.
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