Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. +ISBN: - 0072823739
- 0071214577
- 658 21
- HD9980.5 .F549 2004
Reviews from LibraryThing.com:
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Main Long
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Town Campus Library | Non-fiction | HD9980.5 .F549 2004 (Browse shelf(Opens below)) | 11684/07 | Available | Z00003761 |
Browsing Town Campus Library shelves, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| HD9017 .T33 O455 2002 Marketing management systems / | HD9697.A3 U588 2001 Welch : | HD9697.A3 U588 2001 Jack welch / | HD9980.5 .F549 2004 Service management : | HD9980.5 .Z45 2000 Services marketing : | HD9980.5 .Z45 2000 Services marketing : | HD9980.5 .Z45 2003 Services marketing : |
Includes bibliographical references and indexes.
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